Privacy policy

Last updated March 3, 2026

Overview

This policy explains what information Pollinery collects when you visit our website or use our services, how we use it, and the choices you have. We collect only what we need to run the business and serve you well, and we never sell your personal information.

Information you give us

When you place an order, create an account, subscribe to email, or contact us, we collect the details you provide, such as your name, email address, delivery address and the contents of your message. Payment details are handled by our payment processor and are never stored on our servers.

Information collected automatically

Like most websites, we record basic technical information when you visit, such as pages viewed, the type of browser you use and approximate location derived from your IP address. We use this to keep the site secure, fix problems and understand which pages are useful.

Cookies and similar technologies

Strictly necessary cookies keep things like your cart and sign-in working. With your permission we also use analytics and marketing cookies. You can accept or reject non-essential cookies in the banner shown on your first visit, and change your choice at any time using the “Cookie preferences” link in the footer.

How long we keep information

We keep order and account records for as long as your account is open and for up to seven years afterward where tax and accounting rules require it. Messages sent through our contact form are deleted after 24 months.

Your choices and rights

You can ask us to access, correct or delete your personal information, and you can unsubscribe from marketing email at any time using the link in every message. Residents of California and other states with privacy laws have additional rights, which we honor for every customer regardless of where they live.

Contact

Questions about this policy can be sent to hello@pollinery.com. We respond to privacy requests within 30 days.